Privacy Policy

Last updated: July 1, 2026

    This Privacy Policy explains how Clearhaven Global LLC ("Clearhaven," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our website at offer.clearhavenglobal.com and clearhavenglobal.com (collectively, the "Site"). Please read this policy carefully. By using our Site, you agree to the practices described below.
  

1. Who We Are

Clearhaven Global LLC is a real estate investment company, not a licensed real estate brokerage. We purchase residential properties directly from homeowners for cash. Our principal place of business is in Jacksonville, Florida.

2. Information We Collect

We collect information you provide directly to us, including:

Contact information: First name, last name, email address, and phone number
Property information: Property address, estimated value, condition, year built, mortgage status, and reason for selling
Transaction preferences: Timeline, minimum acceptable price, and price flexibility
Communication preferences: Whether you consent to receive text messages

We also collect information automatically when you visit our Site, including:

IP address and approximate location
Browser type and version
Pages visited and time spent on Site
Referring URL (the page that linked you to us)
Device type and operating system

3. How We Use Your Information

We use the information we collect to:

Evaluate your property and prepare a cash offer
Contact you by phone, email, or text message regarding your inquiry
Communicate with you about the home buying process
Improve our Site and services
Comply with legal obligations
Prevent fraud and protect the security of our business

4. Text Message Communications (TCPA)

If you opt in to receive text messages from us, you consent to receive autodialed or prerecorded marketing text messages from Clearhaven Global LLC at the phone number you provided. This consent is not required as a condition of purchasing any property from us or receiving any offer.

Message frequency varies. Message and data rates may apply. To stop receiving text messages, reply STOP to any message. To receive help, reply HELP or contact us at info@clearhavenglobal.com.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service providers: Third-party vendors who help us operate our business (CRM software, communication platforms, analytics providers). These parties are contractually obligated to protect your information.
Business partners: With your consent, we may share your information with trusted real estate investors or partners who may be able to assist you if we are unable to make an offer.
Legal requirements: When required by law, court order, or government authority.
Business transfers: In connection with a merger, acquisition, or sale of all or part of our business.

6. Google Services

Our Site uses Google Maps Platform (including the Places API) to provide address autocomplete functionality. Your use of this feature is subject to Google's Privacy Policy at policies.google.com/privacy.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, lead information is retained for up to 5 years.

8. Your Rights

Depending on your state of residence, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Opt-out: Opt out of marketing communications at any time

To exercise any of these rights, contact us at info@clearhavenglobal.com. We will respond within 30 days.

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). We do not sell personal information as defined by the CCPA. You have the right to know what personal information we collect, to delete your personal information, and to non-discrimination for exercising your privacy rights. To submit a request, email info@clearhavenglobal.com with the subject line "CCPA Request."

10. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our Site is not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when the policy was last revised. Your continued use of the Site after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: info@clearhavenglobal.com
Phone: (904) 206-8772
Address: Clearhaven Global LLC, Jacksonville, FL